They thought she was a single parent, because Jeff was never with her! But everything was about to change because he had finally found “Bob” the service manager candidate he had been looking for.
During the interview, you will get to the truth faster if you commit to talking 20% of the time and allowing the candidate to talk 80%. Low performers tend to talk in generalities, with the goal of hiding previous performance issues. When you ask: “tell me more?”, they will feel compelled to provide the specifics you are seeking.
I am happy to report that Jeff learned from this experience, and started using the earlier mentioned questions during his interviews. He eventually hired a strong service manager, who has freed him up to attend his sons Soccer games.
If you commit to asking the right questions, listening to the answers, and hiring the right people, will you be STUCK working IN your business? ABSOLUTELY NOT!