Helping Shop Owners grow into the successful entrepreneurs they imagine themselves to be.

Wednesday, September 26, 2018

How To Achieve A Positive Outcome In A Negative Environment



"Turning pro is a mindset.  If we are struggling with fear, self-sabotage, procrastination, self-doubt, etc., the problem is we are thinking like amateurs. ” Steven Pressfield

How do you achieve a positive outcome in a negative environment?  To answer this question, it helps to understand the concept of home field advantage.   In the sports world, teams that play in front of their home crowd, have a better chance of winning than the visiting road opponent.  

Wednesday, September 19, 2018

How To Prevent A Blowout in Your Bank Account



“It is the neglect of timely repair that makes rebuilding necessary.  Richard Whately

“This tire is defective!  I want to talk to the manager!”  This is what I overheard at the service counter while conducting a shop visit back when I was a district manager for a national automotive chain. I won’t tell you the name of the organization, but I will say that the employees had a lot of “Pep” in their step!

My anxiety levels increased as I heard the service advisor confidently proclaim, “Sir, the manager is off today, but my district manager, Eric Twiggs is here!”   The customer’s name was “Larry”, he drove a grey Lexus, and he had an angry look on his face.

Wednesday, September 12, 2018

How To Become An Irrelevant Shop


"When you're finished changing, you're finished." Ben Franklin

Now that I have your attention, imagine that you’ve just landed in an unfamiliar town where you don’t know anyone, and you lack access to a rental car.  To make matters worse, your hotel doesn’t offer a shuttle to pick you up.  What would you do? Catch a bus? Catch a train? Hitch a ride? 

This was my predicament while vacationing with the family in South Carolina.  Since I got out voted on the idea of exploring the adventures of hitch hiking, I decided to use my phone instead of my thumb to get us a ride!  This was my opportunity to experience Uber.