Helping Shop Owners grow into the successful entrepreneurs they imagine themselves to be.

Wednesday, January 16, 2019

What Top Shops Never Say and What They Do Instead

What Top Shop Owners Never Say
 
"It ain't what you don't know that gets you into trouble. It's what you know for sure that just ain't so." Mark Twain

“Jack” owns a shop on the east coast and has two service advisors. The first advisor “Ray” is an automotive industry veteran with over 15 years of experience. He’s been there, done that, and has the tee shirt and coffee mug to prove it! 

The second writer “Craig”, knows nothing about cars and couldn’t change his own oil if his life depended on it! Which one would you hire? Before you answer, allow me to continue the story.

Wednesday, January 9, 2019

How To Become An Unstoppable Shop Owner This Year


Success is the sum of small efforts, repeated day in and day out.  Robert Collier

Have you ever attended a training class looking for "the silver bullet?" I thought about this as I watched a documentary on legendary football coach Vince Lombardi. Lombardi is considered to be the greatest coach of his era. He would conduct clinics for assistant coaches around the league who were seeking the secret to his success.