"It ain't what you don't know that gets you into trouble. It's what you know for sure that just ain't so." – Mark Twain
“Jack” owns a shop on the east coast and has two service advisors. The first advisor “Ray” is an automotive industry veteran with over 15 years of experience. He’s been there, done that, and has the tee shirt and coffee mug to prove it!
The second writer “Craig”, knows nothing about cars and couldn’t change his own oil if his life depended on it! Which one would you hire? Before you answer, allow me to continue the story.