“Never surrender to your own satisfaction” Tim S. Grover
When I was growing up, one of my favorite basketball players
was Earvin “Magic”
Johnson, who played for the Los Angeles Lakers. He could look in one
direction while throwing an accurate pass to a teammate on the opposite side of
the court. But that’s not why I liked him.
He had the guts to take the game winning shot, with the
championship on the line. But that’s not why I liked him. He was a
leader on the court whose presence made everyone better. But that’s not
why I liked him.
The reason I admired Magic, was because of his relentless
pursuit of excellence. He was always looking to improve a different
aspect of his game.
When he started his professional career, he wasn’t a
good shooter. He eventually developed a consistent three point shot.
Initially, he wasn’t skilled at making free throws.
He worked at this until he had the best free throw
percentage in the league. One year Magic noticed that his teammate Kareem
Abdul Jabbar had a special hook shot that was impossible to defend.
The
following year, Magic developed his own, “Baby sky hook” and used it to hit the
game winning shot that sealed the championship.
For me, it wasn’t his skillset, it was his mindset
that set him apart from everyone else. He had the mindset of a
champion.
I’ve spoken with several ATI Top 12 award winning shop owners over the years and have found that they
tend to think this way.
By now you’re thinking, “Twiggs, I’m on
the edge of my seat, what does it really mean to think like a Top Shop Owner? Stay with me and I’ll explain.
Refuse To Get Comfortable
I had an interesting experience while attending the most
recent Super Conference. After the awards ceremony, I was approached
by two shop owners that had just been recognized on stage for winning the Top
12 award. These particular owners had
won this award multiple times.
After a brief moment of exchanging high fives the
conversation quickly shifted. They
wanted to know why they didn’t win Shop of the Year, how many points away they
were from first place, and what they could do differently to “win it all” next
year.
They were doing more calculating than celebrating! Initially,
I was surprised at how fast their focus shifted. But, then I realized that it was the
refusal to get comfortable, that contributed to their success.
Examples From Your World
Bad things can happen when you get comfortable. For example, if you get comfortable with your
hiring success, you’ll get blindsided by an unexpected resignation.
Setting up your careers page on your website, and committing
to the minimum number of candidate interviews you will conduct per month, is
how you would refuse to get comfortable in this area.
If you get comfortable with your car count success, you’ll end
up crying the car count blues during back to school season, blaming the
results on your demographics instead of your disciplines.
Staying disciplined with your coaching of incoming phone
call recordings and presenting the exit appointment to every customer will keep
you focused in this category.
If you get comfortable with your bank account success,
you’ll wake up one day wondering why you have to use your credit card to
make payroll.
Staying diligent with your daily repair order audits, having weekly one on ones with key personnel, and a monthly review of your profit & loss statement, will keep you
from surrendering to your own
satisfaction.
The interesting aspect of the Magic Johnson story, is that he had already experienced success before making
the improvements to his game. He had
already won the NBA championship and Finals MVP award in his rookie season!
Like the Top Shop Owners, he didn’t rest on his
laurels. Instead, he refused to get comfortable!
Conclusion
So, there you have it.
The best way to develop the mindset of a champion is to refuse get
comfortable with your success.
Unlike the Los Angeles Lakers, I don’t have any Magic to
offer you, but I do have the following promise:
If you refuse to get
comfortable with your success, you will be thinking like a Top Shop Owner.
Thinking like a Top shop Owner is the first
step towards becoming one!
Sincerely,
Eric M. Twiggs
The Accountability Coach
PS. Email me at etwiggs@autotraining.net
to receive the 7 Characteristics of a Relentless Shop Owner!
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