How to Regain Your Swagger at The Shop

“Skill and confidence are an unconquered army” George Herbert

The year was 2012 and I was frustrated. I was frustrated by the fact that I couldn’t move “Jack.” Jack is a shop owner who was failing to achieve his profit goals. He and I would speak every week, but the results didn’t change.  

We improved his pricing, but never experienced the payoff. We implemented new processes but failed to see the performance. We hired new people but didn’t enhance production. What was I missing?

How to Achieve Relentless Success at Your Shop

“The biggest room in the world is the room for improvement.” Helmut Schmidt

In his book, Relentless, From Good To Great To Unstoppable, Tim Grover tells the story of how he became the personal trainer of choice for professional basketball players in the NBA.

Back in the late 1980s, Tim was a 25-year-old, with no prior experience working with pro athletes. He was hoping to get his big break.

He picked up the phone and contacted the local team offering his performance improvement services. He called all twelve players on the roster leaving messages for them to get back with him. Eleven of the twelve ignored the call.

What Top Shops Never Say and What They Do Instead

 

"It ain't what you don't know that gets you into trouble. It's what you know for sure that just ain't so." – Mark Twain

“Jack” owns a shop on the east coast and has two service advisors. The first advisor “Ray” is an automotive industry veteran with over 15 years of experience. He’s been there, done that, and has the tee shirt and coffee mug to prove it! 

The second writer “Craig”, knows nothing about cars and couldn’t change his own oil if his life depended on it! Which one would you hire? Before you answer, allow me to continue the story.

How To Become An Unstoppable Shop Owner This Year

Success is the sum of small efforts, repeated day in and day out.  Robert Collier

Have you ever attended a training class looking for "the silver bullet?" I thought about this as I watched a documentary on legendary football coach Vince Lombardi. Lombardi is considered to be the greatest coach of his era. He would conduct clinics for assistant coaches around the league who were seeking the secret to his success.