“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” Richard Branson
Imagine that you’re a customer getting your car serviced at your shop. What are the first words that come to mind when you pull up to the curb?
What’s the first impression you get as you walk up to the counter? How do you feel after interacting with your service advisor?
Be brutally honest. If you weren’t the owner, would you enthusiastically refer your shop to your friends? If your first words, impressions, and feelings weren’t “WOW,” you would be unlikely to refer.
