“It ain't what you don't know that gets you into trouble. It's what you know for sure that just ain't so.” Mark Twain
Imagine that “Cliff,” your customer, has dropped off a brown 2007 Toyota Scion with over 115,000 miles. The paint is peeling, the front bumper is missing, and the rear windshield is cracking. If you typed the word “beater” into “Google,” an image of this car would appear!
After conducting a complete courtesy check, you find that it needs over $3,500 worth of work to include front and rear brakes, the valve cover gasket, and a tune-up. Cliff’s reason for bringing the car to you was to have the oil changed and tires rotated.
Your technician has just handed you the courtesy check and complete estimate. It’s time to call Cliff and present your findings.
