Helping Shop Owners grow into the successful entrepreneurs they imagine themselves to be.

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Showing posts with label service advisor. Show all posts
Showing posts with label service advisor. Show all posts

Wednesday, July 10, 2019

Three Clues You Have a Service Advisor Problem

Look for the clues of a bad service advisor.

“It's easy to look back and see it, and it's easy to give the advice. But the sad fact is, most people don't look beneath the surface until it's too late.”  Wendelin Van Draanen


"Greg" and I were struggling to figure out why his car count wasn't improving. He had ten five star google reviews. When I Googled all of the primary automotive search terms for his area, I found him on the first page and in the top spot.

His website was so strong that I would send the link to my other clients as an example of what to do. "Steve," his service advisor, had been with him for seven years and had forgotten more about the automotive business than the average person knew.