How To Use Your Greatest Asset To Get What You Want
By
Eric M. Twiggs
In the acting world you have Broadway. In baseball you
have the major leagues. In the world of new car sales, you have the
Mercedes Benz dealership.
It’s understood, that if you sell cars, a proven
prior track record with a lesser brand, is required before stepping up to
the Mercedes level. This isn’t a mystery. Everyone knows this.
Everyone, except for “Jeff.”
Jeff had a successful background in selling piano’s but had
never sold cars before. He always wanted to be a Mercedes salesman,
and had the audacity to start his quest by inquiring at the local
dealerships. He went to the first location and spoke with a gentleman
named “Ron” about his interests.
After telling Ron about his background, Ron said, “The
manager isn’t here today, so you’ll have to come back later!” Jeff
checked the dealerships website that evening, and discovered that Ron was
the manager!
He visited the second location and was told that if he
wanted to sell Mercedes, he should first apply at the Buick dealer down the road.
At the third location, “Jack,” the manager, said that he
wasn’t qualified, but he was welcome to pay his own way and take the upcoming
sales training course that was being offered to his dealer employees.
Jeff was so determined, that he paid the $403 fee, took the
class, and received the highest grade possible for the course! The
instructor was so impressed that he contacted Jack, recommending that Jeff be
hired.
Today Jeffrey Twiggs, my brother, is a top producing
Mercedes Benz salesman in Atlanta GA! At this point, you may be
thinking “That’s a great story about your brother, but what does this have
to do with me?” It has everything to do with you.
Jeff’s story is proof that sometimes, what you don’t know
can help you. On the path to pursuing your goals, the right
mindset is your greatest asset.
Keep reading to learn two ideas that will help you leverage your
greatest asset and get what you want.
Change Your Self Talk
Have you ever felt like you were stuck, and unable to make
progress towards your shop goals? Was
the underlying reason the economy? Maybe it was your competition? Did you lack the proper training?
In my nine years of coaching shop owners & service
writers, I’ve discovered that 80% of the
time, it’s a mindset issue that keeps you stuck. Once you improve your mindset, you will
change your self-talk.
In his groundbreaking book, What
To Say When You Talk To Yourself, Dr. Shad Helmstetter concludes that up to 75% of the average person’s mental
programming and self-talk is negative.
He explains that the region of the brain known as “the
lizard brain”, is constantly scanning the environment looking to warn us about
possible danger.
When it finds a potential threat, it delivers warnings that
can become negative self-talk. Since accomplishment and risk go hand in hand, the lizard brain speaks the loudest while
you’re pursuing a game changing goal.
The following are examples may sound familiar: “I can’t use that pricing matrix, it will
put me out of business!” “That’s a first time customer, so I can’t present the
complete estimate!”
“What if I hire that
great technician, and I don’t have enough work to keep him?” “My customers ask
for me by name, so I can’t hire my replacement!”
Here’s the bottom line: It’s
impossible to say something positive and think something negative at the same
time! In spite of experiencing
rejections, Jeff continued to tell himself that working for Mercedes was
possible. His speaking impacted his
thinking, and his thinking impacted his result.
If you consistently speak about the positive possibilities,
it will change your mindset. When you change your mindset, you will change your
self-talk. When you change your
self-talk, you will start moving towards your goals.
Become Delusional
The dictionary defines delusion as a belief or altered
reality that is persistently held in spite of evidence or agreement to the
contrary. Jeff had to be delusional to think
he could work for Mercedes, without any prior experience.
The fact that he continued to persist in the face of
contrary evidence, is an indication that he was living in an altered reality. His delusion is what made everything
possible!
What would be possible if you ignored the evidence that, “Everyone’s buying new cars”?
What would be possible if you persisted with the exit appointment program,
even after your service writer told you that it didn’t work?
What would be possible if you lived in an “altered reality”
where customers would find the money if
they felt the value?
I challenge you to become delusional this week as you
pursue your goals. You never know what’s possible!
Conclusion
So, there you have it.
If you change your self-talk
and become delusional, you will
leverage your greatest asset and achieve your goals.
Once you’ve succeeded, you can use the additional cash flow
to buy yourself a brand new, shiny, fully loaded, Buick!
Sincerely,
Eric M. Twiggs
The Accountability Coach
PS: Email me if you
would like a copy of my 50 questions to help you find your purpose in life.
Gaining clarity of purpose will help you to pursue your goals with the
right mindset!
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