The Easy Way to Hire Your Next Employee

“Hire character, train skill.” Peter Schutz

“Harry” is a hiring manager for a Fortune 500 company. One fateful morning, he’s driving into the crowded company parking lot to begin his day of scheduled interviews.

After several minutes of circling, he finally locates a space and pulls in. He doesn’t notice “Bruce,” sitting in a brown Buick, waiting for the same spot!

“Hey, Jerk!” Bruce yells. “Don’t you see me sitting here? Are you blind?” Harry’s running late, so he doesn’t take the time to reply.

Are You Getting Thrown Under the Bus?

“The starting point of success is taking ownership of your failures.”

If you Googled the phrase, “To throw under the bus,” an image of my six-year-old son Eric would appear! 

He’s infamous in the Twiggs household for throwing his older sister Erin under the bus! If I ask, “Eric, why haven’t you gone to sleep yet?” His reply, “Its Erin’s fault, she keeps talking to me!”

How to Get More Buy-In at Your Shop

“When a team takes ownership of the problem, the problem gets solved.” Jocko Willink 

Think back on all your extended vacations. How many times did you take the rental car to the car wash? I conducted an official survey of a select group of leaders who have high attention to detail.

I added their combined total of lifetime rental car washes and placed their numbers into my special spreadsheet. The total came to ZERO!

You have NEVER washed the rental car!  Why?  It’s because you didn’t own it, and you place a higher value on things that you own.

How to Hire the Right Technician for Your Shop

"Customers will never love a company until the employees love it first.” Simon Sinek 

When it comes to automotive education, "Bill" has more degrees than a thermometer! He's a master certified ASE technician. He also has certifications from Ford and Subaru.

If you were to survey the tool truck drivers and ask them to name the most productive technician in town, they wouldn't have to phone a friend or use a lifeline! They would name Bill.

His white toolbox is bigger than a Buick, and if he ever got a scratch on it, he would replace the entire drawer!

What if Bill knocked on your door today, with the goal of becoming your next "A" technician? Would you hire him?