“The single biggest problem with communication is the illusion that it has taken place.” George Bernard Shaw
I was all in, on-board, and “drinking the Kool-Aid!” As a new district manager of automotive service, I had a just returned from a national meeting where our president clearly communicated the company direction.
What he said was good for the car, the customer, and the corporation. My next step was to have a meeting with my managers to get their buy-in.
