The Reason Your Shop Meetings Aren't Working

“The single biggest problem with communication is the illusion that it has taken place.” George Bernard Shaw

I was all in, on-board, and “drinking the Kool-Aid!” As a new district manager of automotive service, I had a just returned from a national meeting where our president clearly communicated the company direction. 

What he said was good for the car, the customer, and the corporation. My next step was to have a meeting with my managers to get their buy-in. 

The Secret to Finding Success When You're Feeling Stuck

“Never take constructive criticism from someone who has never constructed anything.”
Dr. George Frazier

“Harry” is a shop owner in your area. One day he’s walking down the street thinking about his dreams, his dollars, and the upcoming decisions he will have to make at his shop. 

He’s so focused on his future that he fails to notice that there is a hole in the sidewalk. As a result, Harry falls in the hole! 

Harry’s best efforts to climb up result in him falling down! To make matters worse, it’s starting to rain and the water is up to his ankles. (BTW, why does it only rain on the days when you wash your car and fall into a hole?)