Helping Shop Owners grow into the successful entrepreneurs they imagine themselves to be.

On July 16, 2019 this site moved to www.autotraining.net/auto-shop-coaching-blog/. Please visit the new site for our most recent posts.

Wednesday, July 10, 2019

Three Clues You Have a Service Advisor Problem

Look for the clues of a bad service advisor.

“It's easy to look back and see it, and it's easy to give the advice. But the sad fact is, most people don't look beneath the surface until it's too late.”  Wendelin Van Draanen


"Greg" and I were struggling to figure out why his car count wasn't improving. He had ten five star google reviews. When I Googled all of the primary automotive search terms for his area, I found him on the first page and in the top spot.

His website was so strong that I would send the link to my other clients as an example of what to do. "Steve," his service advisor, had been with him for seven years and had forgotten more about the automotive business than the average person knew.

Wednesday, July 3, 2019

The Easy Way to Hire Your Next Employee

Evaluate the candidate in an informal setting.


“Hire character, train skill.” Peter Schutz

“Harry” is a hiring manager for a Fortune 500 company. One fateful morning, he’s driving into the crowded company parking lot to begin his day of scheduled interviews.

After several minutes of circling, he finally locates a space and pulls in. He doesn’t notice “Bruce,” sitting in a brown Buick, waiting for the same spot!

Hey, Jerk!” Bruce yells. “Don’t you see me sitting here? Are you blind?” Harry’s running late, so he doesn’t take the time to reply.