How to Overcome Your Employee’s Resistance

"Judge a man by his questions rather than his answers." - Voltaire 

Don’t try this at home! The year was 1999, and I was a new manager who was having a problem getting my people to embrace the courtesy checks.

During a shop meeting, I was explaining all the reasons why completing the forms was good for the car, the customer, and the company. Before I could finish, “Terry,” my ‘A’ technician, interrupted me by asking, “How does filling out these #$@! courtesy checks benefit me?”

The Hidden Secret to Growing Your Car Count

"You will be the same person in five years as you are today except for the people you meet and the books you read." Charlie Tremendous Jones 

Hard work doesn’t pay off. I know Shop Owners who work around the clock but still have low car count. They arrive early, stay late, but have a low retention rate.

They work hard to fill their racks, but their customers don’t come back. These examples lead me to believe that hard work doesn’t pay off.

Now, before you work hard to close this post, allow me to clarify my point.

The One Thing You Never Hear from Employees

“Time is what we want most but use worst!” William Penn 

“Traffic was really bad!”
“There was a bad accident on the beltway!”
“I was pulled over by a state trooper!”

If I had a dollar for every time someone has made one of these statements, I’d have about 327 dollars! 

How to Gain an Unfair Advantage in Your Area

“Not following up with your prospects is the same as filling up your bathtub without first putting the stopper in the drain.” Michelle Moore 

How do they do it? I asked this question several years ago, as a new member of my local Toastmasters International club. The meetings were held every Tuesday, and the room was always packed with aspiring speakers.

At the district conventions, the leaders of the other clubs complained about member count being down in the area. When one club leader spoke about their low member count, the others would console her by saying, “It’s not just you; everybody is slow.” (Sound familiar??)